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Frequently Asked Questions

Questions & Answers

  • What products does your store offer?
    We provide a variety of products primarily tailored for teachers with a specialized focus on serving the dynamic needs of high school/secondary teachers. Our products include teacher planners, stamps, stickers, notepads, and more.
  • What types of planners do you offer in your online store?
    We offer planners for high school and elementary teachers, support staff/resource teachers, school principals, as well as undated planners. We plan to expand our range of planners, but these projects are still in development.
  • Are your teacher planners suitable for all grade levels?
    Our teacher planners are specifically designed for high school teachers. However, they may be suitable for middle-school and upper-elementary educators as well.
  • Do you have teacher planners with 4 or 6 periods?
    Our planners are designed for 5 periods, which makes them easy to adapt to a 4- or 5-period schedule.
  • Can I place a purchase order through my School Service Center (CSS)?
    Yes, we accept purchase orders. If Créations KingA+ is already an official supplier for your CSS, here’s how to place your order: ​ At checkout, select "Offline payment (Paiement hors ligne)" as your payment method. You will then receive the order confirmation including the official invoice, which you need to submit to your school's secretary or administrative team. Please check your spam folder. Send your purchase order (bon de commande) by email to info@creationskingaplus.com. Your order will be processed once we receive it. Billing and payment: We accept payments by cheque or bank transfer. After receiving your purchase order, payment must be made within 10 business days before we can ship your order. Delivery: Your order will be shipped directly to the shipping address provided at checkout. ​ ​ Créations KingA+ is not yet an official supplier for your CSS? Simply ask your secretary to send us the required form by email, and we’ll be happy to start the process. Do not hesitate to contact us for further information.
  • Do you offer bulk or group order discounts?
    We offer a discount when you order 10 or more teacher planners. If you are a retailer or an educational institution needing more than 100 planners, please contact us directly to discuss our special offers.
  • What is your shipping policy?​
    Enjoy FREE shipping on all orders over $200 before taxes anywhere in Quebec! ​​ We ship everywhere in Canada! Outside of Quebec, shipping costs may be higher. ​ Orders are processed within 2-10 business days, except for pre-ordered planners (6-8 weeks). Shipping times vary depending on your location. Most packages arrive the next day or within 2-3 business days after being shipped (Quebec). ​​ We reserve the right to modify our shipping policy and rates without prior notice, especially in the event of an increase in shipping fees by our carriers.
  • What is your refund policy?
    All sales are final. Returns and exchanges are not possible. Digital downloads are not refundable. However, we want you to be completely satisfied with your purchase. Please contact us immediately if you encounter any issues with your order. We encourage you to first check the Problems with My Order section of our FAQ for possible solutions. If you don't find what you're looking for, please don’t hesitate to contact us directly, and we'll be happy to assist you.
  • How do you ensure sustainable practices in the production of your products?
    Our planners are printed on FSC-certified paper, ensuring responsible forest management. Most of the materials used for assembling, packaging, and shipping our products are recyclable. Additionally, we reuse packaging and fillers whenever possible to reduce waste. We also use carbon-neutral shipping to reduce our ecological footprint. We maintain a minimal stock of products, and a lot of our products are made to order in our workshop, allowing us to control waste and optimize resource usage. ​ Our goal is to minimize our environmental impact while providing you with quality products.
  • I haven't received my order. What should I do?
    All our orders shipped with a tracking number come with basic insurance. If you have not received your package after 30 days, please contact us or reach out to the carrier by following the instructions provided in the link associated with your tracking number. Please note that we are not responsible for lost or stolen packages. We are not responsible for lost packages due to incorrect mailing address provided at checkout. If a package is returned as undeliverable due to an incorrect address, you will be responsible for any additional shipping fees to resend it. Carriers may charge for the return and reshipping, and these fees will be passed on to you.
  • I made a mistake in my order. Can I make changes?
    If you would like to make changes to your order (for example, choose a different cover or switch the product), please contact us as soon as possible (ideally within 24 hours). We cannot guarantee that changes will be possible, but we will do our best to accommodate you. Additionally, if you exchange a product for a larger one, additional shipping fees may apply, as your order will be bulkier. If your order has already been packed and we need to add a larger product, extra packaging fees may apply if we need to switch to a bigger box. Feel free to contact us beforehand to find out if any extra fees would apply to your updated order. Once your order is awaiting pickup by our carrier (you have received an email with your tracking number), we can no longer make any changes.
  • Can I add a product to an order I have already paid for?
    If you would like to add a product to an order you have already paid for, please contact us as soon as possible (ideally within 24 hours). While we cannot guarantee that changes will be possible, we will do our best to accommodate your request. If you pre-ordered your teacher planner and later wish to add another product to your order, the same process applies. Please reach out to us promptly so we can assist you. Please note that if your order has already been packed and we need to adjust it to accommodate additional items, an extra repackaging fee may apply, along with any applicable additional shipping charges. Feel free to contact us beforehand to find out if any extra fees would apply to your updated order. Once your order is awaiting pickup by our carrier (you have received an email with your tracking number), we can no longer make any changes.

Do you have any further questions?

 

You can reach us via email at info@creationskingalus.com or by using the contact form on our website. We are here to assist you with any questions, concerns, or inquiries.

Feel free to reach out to us if you have any additional questions or if there's anything else we can help you with!

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