Frequent Questions
General Questions
Are your planners suitable for all grade levels and the general public?
Our teacher planners are specially designed for high school teachers. However, they are also suitable for elementary school teachers.
We also have planners for school principals and vice-principals, as well as resource teachers (orthopédagogue) and special education technicians (T.E.S.). Please note that this planner is available in French only.
At the moment, we do not yet offer dated planners for students, secretaries, or the general public, but this is a project we plan to develop in the future.
How can I see what your planners look like inside?
You'll find several preview photos directly on each planner's description page. We also share videos on our Instagram and Facebook pages to show you the details and the interior. Don't hesitate to take a look!
Do you accept special orders?
All your suggestions are welcome! We will be happy to include them, whenever possible, in the next edition. We can sometimes create a custom product, but this depends on the complexity of the item and the quantity. We therefore cannot guarantee that all requests can be fulfilled.
How do your pre-orders work?
Most of our products are now offered as pre-orders, which means they have not yet been printed. This method allows us to produce exactly the quantities needed and reduce waste, while promoting more responsible production. By pre-ordering, you reserve your copy, and we group all pre-orders to send them to printing. Pre-orders are guaranteed: every order placed will be fulfilled once production is complete.
Items in stock and pre-orders are shipped together.
If the product description does not indicate that it is a pre-order, it means the item is ready to ship.
2025-2026 Teacher Planners
This year, some planners are still available and can be shipped immediately.
What is the delivery timeframe?
Processing times
- In-stock items: 1–5 business days
- Items created and assembled in our workshop: 3–14 business days (e.g., undated hardcover planner)
- Pre-orders: 2–8 weeks
Processing times also apply to local pick-up orders.
Delivery times (after shipping)
- Quebec: 1–3 business days
- Other provinces: 3–7 business days
Can I purchase your products in person?
All purchases are made online, but you can pick up your order in Terrebonne. To reduce or avoid shipping fees, you can also team up with friends or colleagues. We occasionally announce shipping promotions and our participation in events, such as the Salon de l'apprentissage, in our emails and on our social media pages.
Do you offer discounts for bulk purchases or group orders?
GROUP DISCOUNT
10% off when you buy 10 or more planners - discount automatically applied in your cart.
15% off when you buy 20 or more planners - discount automatically applied in your cart.
If you are a retailer or educational institution requiring a large volume of planners, please contact us directly to discuss our special offers.
How do I pay if I place an order for my school or a group order?
If you work for a school service center (CSS), a school board or a private school, here are your purchasing options:
1. Pay for your order with your personal credit card , then request reimbursement from your employer, if possible.
2. Ask your immediate supervisor for permission to use your school credit card to make the purchase.
3. Use the purchase order form process to place an order for your school through your CSS (See PURCHASE ORDER FORM section.)
Please note that our tax numbers appear on the invoice, as required by some service centers for reimbursement.
Billing
Purchase order and Invoice
What is the process for placing a school purchase order?
1. Add the desired products to your cart. When checking out, choose the Order Form (Bon de commande) payment method . You will receive the official invoice with the order confirmation by email (check your spam folder). You must then give it to your secretary.
2. Send your CS-issued order form to: info@creationskingaplus.com . Upon receipt of the order form signed and authorized by your immediate superior, we will proceed with the preparation of your order or pre-order (e.g. pre-order planners).
3. Billing and payment: Invoices can be paid by cheque or bank transfer. Payment must be made within 15 business days following the receipt of your order (after delivery is completed).
Do not hesitate to contact us for any additional information.
List of service centers where Créations KingA+ is an official supplier
- Centre de services scolaire de Laval
KingA+ Creations is not yet an official supplier of your CSS?
Simply ask your secretary to email us the form, and we will be happy to begin the process.
Where can I find my invoice?
A link to download your invoice is included in the confirmation email you received when you made your purchase. Be sure to check your inbox as well as your spam or junk folder if needed.
Please note that our tax numbers appear on the invoice, as required by some service centers for reimbursement.
Orders & Changes
Returns, exchanges and order modifications
Can I return my order?
Each order is carefully prepared just for you. Because of the nature of our products, unfortunately, we are unable to accept returns, exchanges, or offer refunds once your order has been shipped or delivered. If the product you ordered is defective or arrives damaged, please contact us.
We are always happy to accommodate modification requests as long as your order has not yet been processed. If you would like to make a change, please reach out to us as soon as possible and we will do our best to fulfill your request.
Once your order is ready to be shipped (you have received an email with your tracking number), we can no longer make modifications.
Order pickup
Free order pickup in Terrebonne
How do I pick up my order in person?
At checkout, enter the code CUEILLETTECK in the Promo Code section. This lets us know you’d like to pick up your order in person by appointment. Once your order is ready, we'll contact you to offer available time slots and confirm the pickup address in Terrebonne (Saint-Louis/Hauteville neighbourhood).
Delays & Issues
Problems with my order
I haven't received my order. What should I do?
If your package is marked as delivered but you have not received it, or if you have not received your package within 30 days, please contact us promptly.
Please note that we are not responsible for stolen packages. We are also not responsible for packages lost due to an incorrect shipping address provided at checkout.
I received a different product than the one I ordered, what should I do?
We always do our best to prepare each order carefully. However, it is possible that the wrong item is sent. In this case, please contact us as soon as possible and we will find a solution to correct the problem.
What should I do if I received a damaged or defective product?
If you receive a defective item or an order damaged during shipping, you must contact us within 48 hours of receiving the package. Please send clear photos showing the problem. We will be happy to discuss your options and find a suitable solution.
If no clear photo is provided, compensation may be refused.
Requests made after this period may not be eligible for compensation.
Orders Prior to June 2025
Orders and History (Old Platform)
I ordered a product in the past. Can I still access my order history?
In June 2025, we switched platforms for our online store. If you had a customer account on the old platform, you unfortunately no longer have access to your order history.
If you need an invoice or information regarding a previous order, please contact us and we will be happy to provide the information.
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