Frequent Questions

General Questions

Are your planners suitable for all grade levels and the general public?

Our teacher planners are specially designed for high school teachers. However, they are also suitable for elementary school teachers.

We also have planners for school principals and vice-principals, as well as resource teachers (orthopédagogue) and special education technicians (T.E.S.). Please note that this planner is available in French only.

At the moment, we do not yet offer dated planners for students, secretaries, or the general public, but this is a project we plan to develop in the future.

How do your preorders work?

  • A preorder allows you to reserve a product that will soon be available or made on demand in our workshop. This helps us produce only what is needed, reduce waste, and support responsible production.
  • All preorders are guaranteed and will be fulfilled once production is complete.
  • In-stock and preorder items are shipped together. If a product is not marked as a preorder, it is ready to ship.
  • Some 2025‑2026 planners are still available for immediate shipment.

Do you accept special orders?

All your suggestions are welcome! We will be happy to include them, whenever possible, in the next edition. We can sometimes create a custom product, but this depends on the complexity of the item and the quantity. We therefore cannot guarantee that all requests can be fulfilled.

What are your shipping fees ?

Shipping: calculated at checkout based on the order volume and your province. Free shipping is available on orders of $200 or more within Quebec and Ontario.

Pick-up in Terrebonne: available for certain products; follow the instructions on the product page.

See our full shipping policy here: Shipping policy

What are your processing and delivery times?

In-stock items: usually processed within 1–2 business days (up to 5 days).

Preorders: take 1–8 weeks.

Items created and assembled in our workshop: 3–14 business days.

Processing times also apply to local pick-up orders.

Delivery times

  • Quebec: 1–3 days after shipment
  • Other provinces: 3–7 days

See our full shipping policy here: Shipping policy

Do you offer discounts for bulk purchases or group orders?

If you are a retailer or educational institution requiring a large volume of planners, please contact us directly to discuss our special offers.

Payment & Billing

Payment Options and Invoice

Where can I find my invoice?

A link to download your invoice is included in the confirmation email you received when you made your purchase. Be sure to check your inbox as well as your spam or junk folder if needed.

Please note that our tax numbers appear on the invoice, as required by some service centers for reimbursement.

Can I purchase your products in person?

All our sales are conducted online, but you can pick up your order in Terrebonne. To reduce or avoid shipping costs, you can also place a group order with friends or colleagues.

We sometimes announce special shipping promotions and our presence at events, such as the Salon de l'apprentissage, in our emails and on our social media pages.

How can I pay for a school or group order?

Here are your purchase options:

  • Pay for your order with your personal credit card, then request reimbursement from your employer, if applicable.
  • Use direct deposit (Interac e-Transfer) by selecting the alternative payment method “Direct Deposit” at checkout. You will receive further instructions once you have completed your order. Funds will be deposited automatically, no password required.
  • For payment by purchase order (schools or school boards/service centres), please contact us.

List of service centers where Créations KingA+ is an official supplier

  • Centre de services scolaire de Laval

KingA+ Creations is not yet an official supplier of your CSS?

Simply ask your secretary to email us the form, and we will be happy to begin the process.

Orders & Changes

Returns and order modifications

Can I modify, exchange, or return my order?

No returns or refunds accepted. If the product you ordered is defective or arrives damaged, please contact us.

We accept modifications (additions or exchanges) only before the order is processed.

Preorders cannot be modified unless the order has not yet been sent to print.

Delays & Issues

Problems with my order

I haven't received my order. What should I do?

If your package is marked as delivered but you have not received it, or if you have not received your package within 30 days, please contact us promptly.

Please note that we are not responsible for stolen packages. We are also not responsible for packages returned to us due to an incorrect shipping address provided at checkout.

I received a different product than the one I ordered, what should I do?

We always do our best to prepare each order carefully. However, it is possible that the wrong item is sent. In this case, please contact us as soon as possible and we will find a solution to correct the problem.

What should I do if I received a damaged or defective product?

If you receive a defective item or an order damaged during shipping, you must contact us within 48 hours of receiving the package. Please send clear photos showing the problem. We will be happy to discuss your options and find a suitable solution.

If no clear photo is provided, compensation may be refused.

Requests made after this period may not be eligible for compensation.

Didn't find the answer you were looking for?

Do you have any other questions?

You can reach us by email at info@creationskingaplus.com or by using the contact form. We’re here to help with any questions or concerns you may have.