General Questions

What items are available in your online store?

We offer a variety of products primarily designed for the school environment. Our products include planners for teachers, special education/resource teachers, and administrators, stamps, stickers, notepads, and much more.

Currently, we do not yet offer dated planners and agendas for students, secretaries, or the general public, but this is an upcoming project.

Are your teacher planners suitable for all grade levels?

Our teacher planners are specially designed for high school teachers. However, they are also suitable for elementary school teachers.

Where can I see your planners and what do they look like inside?

You'll find several preview photos directly on each planner's description page. We also share videos on our Instagram and Facebook pages to show you the details and the interior. Don't hesitate to take a look!

Do you offer discounts for bulk purchases or group orders?

We offer a discount for orders of 10 or more planners. If you are a retailer or educational institution requiring a large volume of planners, please contact us directly to discuss our special offers.

GROUP DISCOUNT

10% off when you buy 10 or more planners - discount automatically applied to your cart.

15% off when you buy 20 or more planners - discount automatically applied in your cart.

Do you accept special orders?

In some cases, we cannot modify our designs, especially planners, once printed. We can sometimes create a custom product, but this depends on the complexity of the item and the volume, as a minimum number of copies is required to start printing. Therefore, we cannot guarantee the fulfillment of all requests.

If you have a product suggestion or change to suggest, we will be happy to incorporate it where possible for the next edition.

Can I purchase your products in person?

All our transactions are primarily online, but we offer the option of picking up your order in person in Terrebonne. We also sometimes set up temporary booths at events such as the Salon de l'apprentissage or other trade shows. These opportunities are announced on our social media pages.

How do I pay if I place an order for my school or a group order?

If you work for a school service center (CSS), a school board or a private school, here are your purchasing options:

1. Pay for your order with your personal credit card , then request reimbursement from your employer, if possible.

2. Ask your immediate supervisor for permission to use your school credit card to make the purchase.

3. Use the purchase order form option to place an order for your school through your CSS (See PURCHASE ORDER FORM section.)

Please note that our tax numbers appear on the invoice, as required by some service centers for reimbursement.

Purchase order

What is the procedure for the purchase order?

1. Add the desired products to your cart. When checking out, choose the Order Form (Bon de commande) payment method . You will receive the official invoice with the order confirmation by email (check your spam folder). You must then give it to your secretary.

2. Download our purchase order form or use the one from your CS. Fill it out and have it signed by your immediate superior. Send the signed order form to: info@creationskingaplus.com . Upon receipt of the order form signed and authorized by your immediate superior, we will proceed with the preparation of your order or pre-order (e.g. pre-order planners).

3. Billing and payment: The invoice can be paid by check or bank transfer. Payment must be made within 10 business days of receipt of your purchase order.

4. Delivery: Your order will be shipped directly to the delivery address indicated on the order form (e.g. your school).

Do not hesitate to contact us for any additional information.

List of service centers where Créations KingA+ is an official supplier

  • Centre de services scolaire des Affluents (pending)
  • Centre de services scolaire de Laval
  • Centre de services scolaire de Montréal (pending)
  • Centre de services scolaire des Phares (pending)
  • Centre de services scolaire de la Pointe-de-l'Île (pending)

KingA+ Creations is not yet an official supplier of your CSS?

Simply ask your secretary to email us the form, and we will be happy to begin the process.

Order Processing, Shipping Policy, and Pickup

What are your processing times?

Processing times

  • Regular orders: processed within 1 to 3 business days.
  • Print-on-demand products: processing time of 3 to 14 business days (e.g., undated planner with hardcover).
  • High order volume: processing may take up to 14 business days.
  • Pre-order items: processing time of 4 to 8 weeks (e.g., pre-order planners).
  • The same processing times apply even if you choose local pickup for your order.

What is your delivery policy (Canada)?

Shipping fees vary based on the destination province and the weight of the package. For more details, please see our Shipping Policy.

Do you ship outside Canada?

We ship to the following countries: United States, Germany, Austria, Belgium, Spain, France, Italy, Portugal, Romania, and the United Kingdom. For more details, please see our Shipping Policy.

Please note that customs duties, import taxes, and any additional fees are not included in the shipping costs and are the responsibility of the customer.

Pick up your order in Terrebonne

Picking up your order is now possible by appointment only : Wednesdays, between 6:30 p.m. and 7:30 p.m. Please email us at least 2 days in advance to let us know when you will be coming. Don't forget to bring your confirmation email with you when picking up.

Returns, exchanges and order modifications

Can I change or add items to my order before shipping?

If you would like to make changes to your order, such as choosing a different cover, exchanging a product, or adding another product, please contact us as soon as possible (within 24 hours). We cannot guarantee that changes will be possible, but we will do our best to accommodate you.

Generally, adding a small, lightweight item is not a problem. However, if the additions make the package larger or heavier, additional packaging and delivery charges may apply, especially if a box change is required.

PRE-ORDER : If you have pre-ordered your planner and would like to add additional planners or products to your order later, please contact us as soon as possible. Please note that additional delivery charges may apply.

Once your order is ready to ship (you have received an email with your tracking number), we cannot make any changes.

What is your return and exchange policy?

You can view our full policy here: Refund Policy.
Items purchased at regular price may be returned within 10 days if they are unused and undamaged. Some items are non-refundable.

Problems with my order

I haven't received my order. What should I do?

All our orders shipped with a tracking number are covered by basic insurance, except for small items sent in an envelope without tracking. If you have not received your package after 30 days, please contact us or the carrier by following the instructions provided in the link associated with your tracking number.

Please note that we are not responsible for lost or stolen packages. We are also not responsible for packages lost due to an incorrect shipping address provided when ordering.

If a package is returned as undeliverable due to an incorrect address, you will be responsible for reshipping fees. Carriers may charge a fee for both return and reshipping, and these fees will be passed on to you.

I received a different product than the one I ordered, what should I do?

We always do our best to prepare each order carefully. However, it is possible that the wrong item is sent. In this case, please contact us as soon as possible and we will find a solution to correct the problem.

What should I do if I received a damaged or defective product?

Defective items

If you receive a defective item, you must contact us within 24 hours of receiving the package. Please send clear photos showing the problem. We will be happy to discuss your options and find a suitable solution.

Items damaged upon delivery

Please note that we are not responsible for items damaged during shipping. However, all our packages with tracking numbers include insurance. In case of damaged packages, please contact the carrier directly to resolve the issue. If you need assistance, please do not hesitate to contact us, and we will be happy to guide you through the process.

Orders and History (Old Platform)

I ordered a product in the past. Can I still access my order history?

In June 2025, we switched platforms for our online store. If you had a customer account on the old platform, you unfortunately no longer have access to your order history.

If you need an invoice or information regarding a previous order, please contact us and we will be happy to provide the information.

I had a customer account on the old store. Do I need to create a new one?

Yes. For security and privacy reasons, no information related to your delivery details and orders has been automatically transferred to the new platform. You will therefore need to create a new account and re-enter your details the next time you place an order.

I received a promotional code with an order placed before the platform change. Is it still valid?

Yes. All promo codes have been transferred to the new store and can be used without issue. If a code no longer works, it's likely because it has expired.

Didn't find the answer?

Do you have any other questions?

You can reach us by email at info@creationskingalus.com or by using the contact form . We are here to help you with any questions or concerns you may have.